Terms of Service

Last updated September 1, 2026

01. Acceptance of terms

By visiting qahwatea.com or placing an order with us, you agree to these terms. If you don’t agree with any part of them, please don’t use the site or place an order.
These terms apply to every visitor, and to anyone who buys coffee, merchandise, or a franchise information pack through the site.

02. Orders and payment

  • All prices are shown in US dollars and exclude duties or import taxes that may apply in your country. We reserve the right to limit quantities on any single-terrace or limited harvest lot.
  • An order is confirmed once payment clears, not when it's placed. We'll email you if a lot sells out before your payment is processed, and refund it in full.

03. Shipping and delivery

  • Roasted orders ship within three business days of roasting. Delivery windows shown at checkout are estimates from our carriers, not guarantees, and can be affected by customs processing on international orders.
  • Domestic orders: 3–6 business days after dispatch
  • International orders: 7–18 business days after dispatch
  • Any customs duties on international orders are the recipient's responsibility

04. Returns and roast guarantee

  • Because coffee is perishable, we don't accept returns of opened bags. If a bag arrives damaged or you're unhappy with a roast, contact us within 14 days of delivery and we'll replace it or refund it — no need to send anything back.

05. Accounts

  • You're responsible for keeping your account credentials confidential and for any activity under your account. Tell us right away if you suspect unauthorized access.

06. Intellectual property

  • The QAHWATEA name, logo, and site content belong to us or our licensors. You may not reproduce, resell, or use our photography or copy for a competing product without written permission.

07. Limitation of liability

  • QAHWATEA is not liable for indirect or consequential losses arising from your use of the site or products, to the fullest extent permitted by law. Nothing here limits liability that can't legally be limited, such as for death or personal injury caused by negligence.

08. Changes to these terms

  • We may update these terms as our business changes. If we make material changes, we'll note the new effective date at the top of this page and, where required, notify account holders by email.

09. Contact

  • Questions about these terms can be sent to hello@qahwatea.com.